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Software Product DocumentationPosted by Adriana Iordan on: 2006-09-10 17:29:50
Self SEO > Software Articles The ideal software would be free of errors and so easy to use that everybody would be familiar with it the minute they start the application. However, this is not the case in real life. Besides the quality of the software product, there’s something else that makes or breaks the deal: technical support. The better the support software publishers and shareware authors provide, the more users are likely to buy the product.
Technical support for software products can be provided in several ways:
Good documentation may exclude in many cases the need for further forms of technical support. It is, however, not easy to write. One of the reasons why this happens is that it is difficult for shareware authors or other software developers to put themselves into the users’ shoes, since they are already thoroughly familiar with the application. Read Me file The first thing every software product should have is a text format "Read Me" file that includes the following:
The "Read Me" file is important because everybody that might be interested in your product is expecting it, including reviewers, users, or people who want to put your product on a CD for distribution with a magazine or on their website. The idea here is to minimize frustration associated with the information being too difficult to find, therefore you should put all in one place. The Manual The other thing shareware authors and software publishers need to provide with their product is the manual. The first thing you should think about when starting to write it is how your users are going to use it. Few are those that will bother reading it all before attempting to use your product. They are more likely to turn to it later, when they try to do something and cannot figure out how to do it, or when they find something they do not understand. To help them, it is best to organize your documentation by tasks. "How to…" sections are more useful than merely documenting every command in order. Explanations are easier to understand if they are backed by pictures and diagrams, wherever possible. There should also be a chapter labeled "Troubleshooting", which provides answers to the most common problems. At first you will have to guess where those problems may occur, but a couple of upgrades to your product later, the feedback from the people who tried the product will tell you what the most common problems are. The manual should be broken down into chapters, the first of which telling what the other chapters contain, so that people could readily find what they need. The interface Another point worth mentionning is the interface. User friendly is not enough, the interface needs to be navigatable even if the user does not have an overall systems understanding, so screens need to be self-describing. Online help or online documentation There is also online help, or online documentation. The documentation put on the website for users to read has to show up in search results. It has to be organized in such a way that users, who are sure to be asking questions like "How can I…" or "Why can't I…" can find the answers quickly. Lots of examples showing how to do various tasks with the software product are also needed. A good idea is to include links to a glossary of terms that might be more difficult to understand. Always bear in mind that anyone who has had a bad experience with a product tends to remember it for a long time and software is no different. That is why you should strive to make using your product as smooth an experience as possible, something proper support and documentation can help you achieve. Read full article.
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- Posted on: 2010-08-26 17:03:21
The ideal software would be free of errors and so easy to use that everybody would be familiar with it the minute they start the application. However, this is not the case in real life. The complete volume of Software AG's product documentation can be found in Empower, Software AG's global extranet. ______________ Unique Gifts Valentine Gifts johnathan6418
- Posted on: 2010-09-25 09:08:01
Involvement of people in software life Requirements documentation is the description of what a particular software does or shall do. It is used throughout development to communicate what the software does or shall do. It is also used as an agreement or as the foundation for agreement on what the software shall do. __________________ Ratchet Straps Lifting Slings Timothy8797
- Posted on: 2010-11-09 16:15:59
Besides the quality of the software product, theres something else that makes or breaks the deal: technical support. The better the support software publishers and shareware authors provide, the more users are likely to buy the product. ------------------------------------------------ USANA graham
- Posted on: 2011-01-05 18:08:48
If all the software developers would keep count of these advises we would all be more satisfied. Yet, it could be worse, once you know how to handle a software you don't need much help from the technical support, do you, not unless the software has a bad script... Graham - regcure craig.michelle
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- Posted on: 2011-02-15 11:47:07
Most of the companies tell that the our software is support all operating system But few of them is correct. I see the "Read Me file". It is good in your article. Thanks Peter Pal Disuja Digital Signage, Digital Signage Software, Digital Signage Solution jerremy255
- Posted on: 2011-02-25 04:31:44
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